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How We Handle Your Account Information

We collect what we need to run your account, process your bKash and Nagad deposits, verify withdrawals, and keep the platform secure. This policy explains what we collect, how we use it, and how you can request changes or deletion.

Account and wallet dataPayment verificationSecurity and access logsYour control over data
vb8007 How We Handle Your Account Information
PRIVACY QUESTIONS

How to Reach Us About Your Data

If you have a question about what data we hold, want to update your details, or need to request deletion, our support team can walk you through the process. Each channel below connects you to the same team; pick the one that fits your schedule.

Live Chat Open the chat widget in your account dashboard or on the contact page. Support replies in real time and can pull up your account record to answer data questions on the spot.
Email Support Send your request to the support address listed in the contact footer. Include your account username and a brief description of what you need—data access, correction, or deletion.
Help Centre Browse the privacy and account-security articles in our help section. Most common data questions—how to update your phone number, how to close your account—are covered there.
DATA PROTECTION

How We Secure and Manage Your Information

We encrypt payment data, restrict internal access to account records, and log every withdrawal request so we can trace any issue back to its source. Cookies help us keep your session secure and remember your settings; you control which types of cookies you accept.

Encrypted Transfers

Payment details move between your bKash app and our gateway over an encrypted channel. We do not store your wallet PIN or OTP codes; those stay on your device and the payment provider's server.

Access Control

Only authorised support and compliance staff can view full account records. Engineers working on platform updates see anonymised logs. Your password is hashed; we cannot read it even if we wanted to.

Cookie Management

Essential cookies keep your session alive and secure your login token. Analytics cookies track which lobby sections get the most visits. You can block analytics cookies in browser settings without losing account access.

Data Retention

Active account data stays live while you use the platform. Payment records are kept to meet financial reporting obligations. Session logs rotate after our security review period. Request deletion via support if you close your account.

Common Privacy Questions

We collect your username, email, phone number, device IP, bKash or Nagad payment details for verification, and session logs that record login times and pages you visit. We do not store wallet PINs or OTP codes.

We share transaction data with bKash, Nagad and Rocket only to process deposits and withdrawals. We do not sell or share your information with advertisers or marketing platforms outside the payment flow.

Contact support via live chat or email with your account username and ask for a data export. We will send you a file containing your account details, transaction history and session logs within a few business days.

Yes. Contact support and request account closure. We will delete your profile and session logs. Payment records may be retained to meet financial reporting obligations, but your personal identifiers will be anonymised.

Essential cookies keep your session secure and store your login token. Analytics cookies track which lobby sections are popular. You can disable analytics cookies in your browser settings; essential cookies are required for account access.

Active account data stays live while your account is open. If you close your account, we anonymise or delete profile data within a reasonable period. Payment records are kept longer to meet regulatory and tax reporting requirements.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.